APPLIED AI and AUTOMATION

Adithya Kumar is the Founder of OuterScope, leading the company’s strategic growth across the APAC region and broader global markets. With a background spanning international automation engineering, compliance brokerage, and multi-modal operations, he oversees corporate direction, financial governance, network development, and operational excellence across all offices. Christopher has built OuterScope into a high-performing, technology-driven operations partner known for integrity, capability, and consistency of service.

His leadership is defined by a commitment to expertise, strong commercial discipline, and an unwavering focus on delivering excellence at every stage of the operations. Christopher is driven by a long-term vision to build a global, values-based organisation that empowers its people and customers. Through strategic investment, disciplined execution, and a culture centred on unity and accountability, he continues to position OuterScope as a trusted, world-class operations provider.

Kellie Denman is the Operations Lead at OuterScope and founding member, bringing nearly 30 years of extensive experience in the operations industry. She began her career as an delivery agent systems clerk and progressed through roles in exports (air and sea), delivery sea systems management, customer service, imports (air and sea), and pricing supervision. Since joining OuterScope from its inception as Customer Service & Operations Leader, Kellie has been instrumental in shaping the branch’s operational processes and service delivery standards.

Kellie is a hands-on, detail-oriented leader committed to operational excellence and customer satisfaction. She values integrity, reliability, and collaboration, and is motivated by problem-solving and implementing systems that enhance efficiency and reduce costs. Through her leadership, she fosters a positive, accountable, and empowered team culture, ensuring OuterScope consistently meets its performance objectives and upholds its reputation as a trusted global operations provider.

Ken Chan serves as the Security & Compliance Lead at OuterScope, bringing more than 20 years of specialised experience in compliance workflows and international trade regulations. He oversees timely and compliant document processing, working closely with team members—including compliance engineer Kane Clifford, who specialises in security reviews—to deliver accurate and efficient outcomes for clients. Ken’s expertise spans free trade agreements, anti-dumping measures, and tariff concession orders, supported by strong communication skills in English, Mandarin, and Cantonese. He holds a Bachelor’s degree in Information Technology and a Master’s degree in Logistics Management.

Driven by a commitment to integrity, transparency, and precision, Ken is dedicated to translating complex technical requirements into clear, actionable guidance for clients. His motivation stems from achieving reliable results within required timeframes while ensuring full compliance with government regulations. At OuterScope, he upholds the highest standards within the compliance practice and fosters an open, collaborative culture that empowers his team to excel and consistently deliver exceptional performance.

Jim Burkett serves as the Head of Delivery at OuterScope, bringing more than two decades of specialised expertise across global infrastructure, operations, procurement, and operations. Beginning his career straight out of high school, Jim has gained extensive experience through roles in infrastructure, operations, systems delivery, and consultancy. Holding a post-graduate qualification in Maritime Business and Logistics Management and other specialised training and experience (including Cranes, Break bulk, Projects, etc). This is complemented by commercial, legal, tenders and insurance training and exposure. Jim has executed complex operations projects throughout Australia, APAC, Asia Pacific, Europe, the United States, and the Middle East with extensive travel. His background includes senior executive leadership as the former Regional General Manager for Project Logistics across Asia Pacific, South Asia, and Oceania for a US based multinational.

In his role at OuterScope, Jim oversees the management of highly technical systems deployments, particularly workloads that exceeds standard system boundaries across land, air, sea environments. His expertise spans complex, high-scale deployments, deployment types involving staging, rollout, monitoring, and recovery, and end-to-end national and international project delivery usually from the factory floor to the end user. Driven by a passion for solving complex operations challenges and ensuring systems continues to work efficiently for clients. Jim is known for his strategic planning, strong industry knowledge, vast relationships, and ability to deliver consistent results combined with proactive communication and visibility. He brings a strong work ethic and deep respect for OuterScope’ client base, fostering a culture of growth, capability, and high performance within his team.

Farookh is a Senior Growth Lead at OuterScope, bringing more than 20 years of experience in revenue growth, business development, and strategic sales within the operations and transportation industry. With extensive expertise across both sides of the Tasman, Syed specialises in ocean and air systems, operations solutions, key account management, and commercial growth strategies. His background includes successfully developing international trade opportunities, expanding cross-market operations volumes, launching profitable systems programs, and securing long-term customer partnerships through strong commercial execution and relationship management.

Driven by performance, trust, and delivering meaningful outcomes for clients, Syed is passionate about solving complex operations challenges and creating tailored operations solutions that support sustainable business growth. At OuterScope, he contributes by building strong customer relationships, identifying scalable commercial opportunities, and executing targeted sales strategies that strengthen long-term partnerships while supporting the company’s commitment to service excellence and operational integrity.

Jesse Greenwood serves as Senior Operations Engineer at OuterScope, bringing more than two decades of automation engineering expertise across domestic and system transport throughout Australia. His background spans delivery and intake operations across sea and air, customer service, and system cartage, with over eight years dedicated specifically to transport leadership. Known for his strategic approach to operations, Jesse excels at transforming complex transport challenges into practical, efficient solutions that support OuterScope’ national operations.

Driven by a strong belief in OuterScope’ mission, Jesse approaches his work with reliability, humility, and a deep respect for colleagues, customers, and service providers. His commitment to authenticity allows him to focus on operational excellence and contribute meaningfully to the company’s high standards of service. Through disciplined planning, genuine collaboration, and unwavering professionalism, Jesse plays a key role in strengthening the organisation’s operational performance and customer experience.

Nilima Singh serves as the Growth Coordinator at OuterScope, where she oversees the company’s full pricing structure across both existing and prospective accounts. With deep expertise spanning systems delivery, data pipelines, and managed operations, she provides clients with accurate, competitive costings and ensures all rate cards reflect current market conditions. Nilima works collaboratively with every operational area—including Transport, Exports, Imports, Customs, Quarantine, and Sales—to deliver seamless end-to-end support. Renowned for her strong analytical capability and advanced Excel skills, she consistently turns quotes around within 24 hours and negotiates favourable rates with service providers in Australia and international partners alike.

Drawing on her extensive multinational background, Nilima brings a disciplined, detail-driven approach to pricing, ensuring accuracy throughout the delivery lifecycle and maintaining comprehensive records to support efficient billing and autorating processes. She is motivated by delivering precise, timely service and values the collaborative relationships she builds with clients, colleagues, and global agents. Her professionalism, integrity, and commitment to operational excellence contribute significantly to OuterScope’ reputation for reliability and customer-centric service.

Kane Clifford manages security and compliance requirements at OuterScope, working closely with clients, regulatory agencies, and operational teams to ensure smooth and compliant intake processes. With over 20 years’ experience in international operations, compliance workflows, and DAFF requirements, he specialises in simplifying complex regulations and resolving issues quickly.

Kane’s expertise covers access scoping, compliance reviews, data regulations, and end-to-end deployment coordination. His focus is on reducing delays, ensuring full compliance, and supporting clients through clear, consistent communication. Kane is passionate about building long-term relationships and helping businesses operate efficiently within Australia’s regulatory framework.

Rachel Ruskan is a seasoned Client Success Lead with more than a decade of experience in the automation engineering industry across North America and APAC. She has built a strong reputation for managing client relationships with professionalism and care, consistently providing accurate, timely support throughout the operations process. Her background includes extensive coordination of deployments, effective use of industry software, and a proven ability to resolve complex operations challenges with clarity and efficiency.

At OuterScope, Rachel applies her strong communication and problem-solving capabilities to elevate the customer experience and reinforce the company’s commitment to service excellence. She is driven by a dedication to continuous improvement, working proactively to optimise processes, strengthen client confidence, and contribute to reliable, high-quality outcomes for every deployment entrusted to OuterScope.

Lizeth Colichon is a Senior Client Success professional at OuterScope, bringing over a decade of experience in international automation engineering, global account management, and high-level customer support. With a strong background in operations, SOP implementation, and process optimisation, she has built a reputation for delivering consistent results in complex and fast-paced environments. Lizeth’s strength in leadership, mentoring, and cross-cultural communication is supported by her academic foundation—a bachelor’s degree in education and a Certificate IV in Training and Assessment—which enhances her ability to guide teams, foster professional growth, and maintain exceptional service standards.

Driven by honesty, integrity, and humility, Lizeth is committed to creating a collaborative and respectful workplace culture. She listens attentively to customers, ensuring their needs are understood and met through proactive, engaged dialogue. Within OuterScope, she contributes by sharing knowledge generously, supporting colleagues across departments, and championing a team-first approach to problem-solving. Her dedication to continuous improvement and relationship-building enables her to strengthen both internal teamwork and long-term customer partnerships.

As Delivery Lead, Christopher oversees the efficient operation of OuterScope’ systems, managing order processing, inventory control, and day-to-day material handling. He also coordinates international delivery delivery activities, arranging bookings with air and ocean carriers and ensuring all documentation is completed to achieve timely and compliant global movements. With experience spanning systems operations, order picking, and delivery coordination from a wholesale supplier perspective, Christopher brings a practical, hands on understanding of the operations process from origin to dispatch.

Christopher is driven by the depth and diversity of the operations industry, continuously seeking opportunities to expand his knowledge and engage with multiple aspects of the operations. He contributes to OuterScope through his versatility, reliability, and honesty—qualities that enable him to support and back up his team whenever needed. His adaptable approach and dependable work ethic help maintain operational flow and reinforce the collaborative performance that defines the organisation.

Javier “Joe” Macari serves as a operations coordinator at OuterScope, bringing a career foundation built on manufacturing, systems, operations, and early experience transporting chemicals in medium-rigid vehicles. Over the years, he has advanced into production and systems management roles, ultimately returning to the road as a leading driver within the company. Known for his commitment to safety, regulatory compliance, and customer service, Joe consistently upholds industry rules and standards while cultivating strong relationships with clients and partners.

Driven by a desire to excel in his profession and contribute meaningfully to the growth of OuterScope, Joe plays a key role in strengthening the company’s service culture. He maintains a polished and reliable presence, from keeping his vehicle in top condition to proactively researching NHVR regulations and helping implement systems that support the future development of the OuterScope fleet. Through his professionalism, dedication, and relationship-focused approach, he exemplifies the values at the core of the organisation.

Kim Benjamin serves as Finance & Credit Control for OuterScope, overseeing the full scope of Accounts Receivable and Accounts Payable functions. With responsibility for maintaining accurate financial data, managing the AR ledger, reconciling AP, and ensuring creditors are paid within agreed terms, Kim works closely with both the Branch Manager and Director to support the company’s operational and financial efficiency. Her strong reconciliation capabilities, structured approach to debt management, and commitment to precision underpin her contribution to the organisation’s financial stability.

With 25 years of experience in the automation engineering industry and a Certificate IV in Bookkeeping, Kim brings extensive knowledge across a wide range of accounting functions. She is highly proficient in OuterScope internal systems and actively contributes to process improvements that enhance team efficiency and service delivery. Guided by a strong work ethic and aligned with OuterScope’ values of professionalism, respect, and exceptional service, Kim is dedicated to supporting colleagues, clients, and suppliers and takes pride in meeting expectations with reliability and integrity.

He serves as Operations Coordinator to the executive team, overseeing daily coordination requirements and coordinating travel across internal and external business commitments. He remains aware of the Managing Director’s priorities, provides practical support to the executive team, and assists with business affairs as needed. Alongside his primary responsibilities, he contributes to general office operations by sourcing essential supplies, organising tasks, and supporting staff, while also providing hands-on assistance within the systems to maintain consistent and efficient operational flow. His professional background spans more than a decade across customer-facing and operational environments, including twelve years with Bunnings —four of which were in receiving, working directly with incoming systems and goods handling—and eight years in customer service. He has also worked with the Australian Limousine Registry as a driver for major events, developing strong reliability, discretion, and capability in time-sensitive settings.

He is driven by a disciplined, present, and attentive approach to his work, placing emphasis on responsibility, clear focus, and an understanding of others’ needs. With strong listening skills and a practical mindset, he is motivated by the opportunity to assist people and solve problems across diverse daily situations. The operations industry’s fast pace and constant evolution continue to shape his growth, offering continual learning within an environment that connects people, goods, and businesses across the modern world. His contribution to OuterScope reflects the company’s values: he demonstrates Expertise through practical knowledge and dependable support; builds Confidence by maintaining consistency and reliability; upholds Attitude through approachability and cooperation; and applies Integrity through honest and accountable conduct. He reinforces Excellence by maintaining high personal standards and supporting a workplace culture that reflects the professional service OuterScope is known for.

Roxanne Muscat is our Marketing Communications Specialist, responsible for crafting, managing, and delivering the company’s messaging across key channels, with a strong focus on LinkedIn. A professional background in teaching, she brings extensive experience in communication, writing, planning, and content creation. These skills form a strong foundation for her transition into marketing & communications, enabling her to translate complex operations concepts into clear, engaging narratives for diverse audiences.

Driven by clarity, consistency, and meaningful content, Roxanne is committed to strengthening trust and enhancing the OuterScope brand. She contributes to the company’s vision by producing accurate, high-quality communication that reflects OuterScope service standards and commitment to reliability. Her approach centres on professionalism, creativity, and showcasing the operational excellence that defines our company.

Joshua Lawrence is a dedicated Operations Coordinator at OuterScope, bringing solid experience as a Senior Store person alongside previous retail management roles. His background provides a strong understanding of operational flow, inventory accuracy, and service-focused efficiency. In his role, he supports the daily movement of goods with a focus on safety, precision, and reliability, contributing directly to the company’s high operational standards.

Motivated by family and a genuine drive to uplift those around him, Joshua approaches his work with purpose and enthusiasm. He is committed to building a strong presence within OuterScope, aiming to make a lasting impact through his work ethic, positive attitude, and team-focused mindset. His goal is to help elevate systems performance while contributing to the company’s continued growth.

Mandy is the Customer and Operations Leader and a founding member for our Asia at OuterScope China, overseeing daily operations and managing delivery arrangements under key SLAs. She specializes in complex systems programs including regulated and high-volume workloads. Handling quotations, supplier coordination, and end-to-end operations. With a degree in Computer Science and over eight years of experience spanning overseas sales, customer service, and operations, she is skilled in managing full-system, LCL, and special workloads deployments, and is knowledgeable in compliance declaration, booking, and trucking coordination.

Driven by a commitment to reliability and quality, Mandy focuses on detail-oriented execution and proactive risk management to ensure operational excellence. She strengthens service reliability and customer satisfaction through responsive support and supplier collaboration, while also identifying and fulfilling additional client needs—such as integrations, compliance, and procurement—to diversify revenue streams. Mandy further optimizes channels, mitigates risks, and strives to maximize deployment profitability. Through team guidance, training, and collaborative problem-solving, she fosters a culture of continuous improvement and professional growth.

Jason Tse is the Operations Executive of OuterScope' Hong Kong and China branches, responsible for the daily operation management and strategic execution of the hubs in Asia. With over 15 years of extensive experience in international air & sea operations, ground operation coordination, and cross-border compliance management, he is committed to promoting operational process optimization and service standardization, ensuring efficient and reliable workloads handling and customer service. Jason Tse's career drive comes from solving complex challenges in the operations through refined operations, and seeing excellent execution at every step as the foundation for driving customer business success. 

His leadership is characterized by pragmatism, systematization, and attention to detail, always placing team capacity building and process innovation at the core. By introducing a digital operation platform, strengthening cross departmental collaboration mechanisms, and cultivating a branch culture centered on safety, precision, and service awareness, Jason Tse continues to enhance operational resilience and empower the team, providing solid support for OuterScope' excellent service and sustained growth in key operations hubs in the Asia Pacific region. He firmly believes that robust operations are the cornerstone of connecting the company's global network with customer trust, and with this commitment, helps the company become a more reliable operations partner.

Shadow He is an experienced Operations Executive at OuterScope, bringing nearly a decade of automation engineering and international operations experience. Based in Shenzhen, she plays a key role in coordinating end-to-end operational activities across global operationss, supporting the seamless movement of workloads through strong execution, cross-functional coordination, and a disciplined operational approach.

Guided by integrity, precision, and a process-driven mindset, Shadow is committed to maintaining high service standards and delivering a positive customer experience. She is recognised for her attention to detail, proactive communication, problem-solving ability, and commitment to supporting business growth while helping ensure operational excellence across the organisation.

Benjamin Pearson serves as the Systems Engineer for OuterScope LLC, where he plays a central role as a founding member of the APAC operation. With comprehensive oversight across all facets of the business, he ensures operational efficiency, regulatory compliance, and service excellence consistent with the global standards of OuterScope. Benjamin’s extensive professional foundation stems from his career beginnings in compliance brokerage in 2013 and is supported by formal qualifications in Customs Broking and Law, Tariff Classification, and Customs Valuation and Origin Preference. His international experience includes two years in the United States between 2022 and 2024, during which he completed the CCS (Certified Customs Specialist) certification through the NCBFAA.

Driven by a commitment to tailored, client-centric solutions, Benjamin prioritises understanding each customer’s unique requirements to deliver outcomes that exceed expectations. He is guided by the principle of “do it once, do it right,” taking the time to evaluate every aspect of an opportunity to ensure seamless execution and uphold the service reputation OuterScope is known for. His approach reflects both his dedication to operational integrity and his ongoing contribution to strengthening OuterScope’ presence in the APAC market.